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1. As a salesperson, how often will I see you during construction to make sure I’m getting what you sold me?
Most pool company salespeople are only interested in “selling you” a pool.
Once you sign the contract, they move onto the next sales lead and you never
see them again. Because I am the owner of Pools by Design you will meet
with me and see me through every step of the process. To continue your
relationships with our customers we also provide pool maintenance (see our Services) so we can make
sure that your pool stays in optimum health at all times for you to enjoy in the years ahead.
2. Is the price you quoted me final, or are there potential add-ons or hidden costs that can take
place that you are not telling me about right now?
We provide you with the final cost to the best of our ability.
We will tell you in advance
if air conditioning units need to be moved or landscaping needs to be removed. Also,
utilities need to be located before you sign the contract, because there is always a
possibility that they will have to be moved too, which adds to the cost. The only
add-ons would be items you decide you want. Occasionally there are unforeseen
events such as broken sprinkler lines or a more difficult time to dig, if there is rock
underneath. These are the types of things that cannot be foreseen, but we do our
best to anticipate all costs up front.
3. How well do you know the people who will be working on my pool?
Many pool companies sub out their work or hire extra hands depending upon the
job. All of the people who work on a Pools by Design job are our employees, so
we have a relationship with them and can vouch for them. On some occasions,
such as fencing and new landscaping we do subcontract out, but we work closely
with the same teams on many jobs, so we also know them well. This is important
when people are working around your home.
4. Will you provide me with the names and numbers of your customers as references?
A company can be in business for 100 years,
but they are only as good as their last satisfied
customer. I will provide you with the names and numbers of our most recent installations, so
that you can hear for yourself that those customers are happy and we deliver on what we promise
5. Are you locked in with one equipment supplier?
Many pool companies cut deals with suppliers and get a “kickback” for
selling one brand of equipment, thus forcing the salesperson to sell only that
brand, even if it is not the most energy efficient or best choice for that particular pool.
We offer a variety of companies to choose from (see Equipment) so
that we can match the best equipment to each job.
6. During construction, who is responsible for removing
excess debris and cleaning up my yard?
Many companies have no policies regarding the tidiness or cleanliness
of your yard or your neighbors’, and construction can get messy. We hand out a
notice stating “Excuse our Dust” with a telephone number to call if there is a problem.
At the end of the construction we professionally clean the pool and
the yard prior to the finish plaster.
7. Why should I do business with you?
How many times have you heard people complain about their construction?
We want to make the process as easy and rewarding as it should be for you.
We know you are busy and want to take the headaches out of your hands. Because I personally supervise every
Pools by Design pool from inception to
completion, I make sure that troubles are taken care of before they become problems, and that the
process is as smooth as possible.
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